Great support shouldn't require
a big team.
We're building the AI support agent we wish existed when we ran our own online stores.
Why we built Osie
If you run a small online store, you already know: customer support never stops. Orders ship late. Customers want tracking updates at 11 PM. Return requests pile up over the weekend. And every unanswered message is a customer who might not come back.
Big retailers have 50-person support teams. You have… you. Maybe a part-time VA if you're lucky. The tools built for enterprise companies — Zendesk, Gorgias, Freshdesk — cost too much, take too long to set up, and weren't designed for stores doing $10K–$500K a year.
That's the gap Osie fills. We built an AI agent that actually understands your WooCommerce store — your orders, your products, your policies — and can handle the conversations your customers are already having with you. Not canned responses. Not chatbot decision trees. Real, contextual answers powered by AI that knows your business.
Our mission
Small e-commerce merchants are the backbone of online retail. They pour everything into their products, their brand, and their customers. But when the orders start rolling in, support becomes a full-time job on top of everything else.
Osie exists to give every online store the kind of customer support that used to require a dedicated team. Instant answers to order questions. Hassle-free returns. Product recommendations that actually help. All handled by an AI agent that knows your store inside out.
We started with WooCommerce because that's where millions of independent merchants run their businesses. Our goal is simple: let you focus on growing your store while Osie keeps your customers happy.
How it actually works
No jargon, no buzzwords. Here's what happens when you connect Osie to your store.
Osie learns your store
Install our WooCommerce plugin and Osie syncs your products, orders, shipping policies, and return rules. It reads what you already have — no manual data entry.
Customers ask questions
When a shopper asks about their order status, a return, or a product question, Osie pulls real-time data from your store to give an accurate, personalized answer.
Hard questions come to you
Osie knows what it doesn't know. Complex issues, complaints, or anything outside its scope gets routed to you with full context — the customer's question, order history, and conversation so far.
What we believe
These aren't marketing slogans. They're the decisions we make every day.
Merchants first
Every decision we make starts with: does this help a small store owner save time or serve their customers better?
Honest AI
Osie tells customers when it doesn't know something and escalates to you. No hallucinated tracking numbers, no made-up policies.
Your data is yours
We process your store data to power support. We never sell it, train on it, or share it. Period.
Simple by default
If it takes more than 10 minutes to set up, we haven't done our job. Complexity is our problem to solve, not yours.
Why WooCommerce first
We could have built a generic chatbot that works everywhere and does nothing well. Instead, we went deep on WooCommerce — syncing real order data, product catalogs, shipping policies, and return rules so Osie can give your customers answers that are actually right.
WooCommerce powers over 5 million online stores, many of them run by independent merchants and small teams. These are the people who need AI support the most and have the fewest options. That's why we started here.
Shopify, BigCommerce, and other platforms are on our roadmap. Sign up to get notified when your platform is supported.
Ready to give your customers better support?
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