Everything your store needs.
Nothing it doesn't.
Osie handles the support work that eats up your week — order questions, returns, product inquiries — with real AI that knows your store inside out.
AI-Powered Responses
Understands context, not just keywords
Osie uses Claude AI to understand what your customer actually means — not just pattern-match on keywords. It reads the full conversation, checks order data, and responds with the right answer.
Traditional chatbots fail when customers phrase things differently. Osie handles "where's my stuff?", "can you track order 4821?", and "I haven't received my package" identically — because it understands intent.
Learns your voice and policies
Add your return policy, shipping FAQ, brand tone guide, and product details. Osie adapts its responses to sound like your best support agent — not a generic bot.
Your knowledge base is always up to date. Edit policies any time and Osie immediately uses the latest version. No retraining, no waiting.
Handles multi-turn conversations
Customers rarely ask one question. Osie tracks the full conversation — follow-ups, clarifications, and context switches — just like a human agent would.
"What about the blue one?" after asking about product sizing? Osie knows exactly which product they mean and responds with the right specs.
WooCommerce Integration
Real-time order status
Osie pulls live order data from your WooCommerce store — status, tracking numbers, carrier info, expected delivery dates. No copy-pasting, no tab switching.
When a customer asks "where's my order?", Osie checks their order in real time and responds with the exact status, tracking link, and estimated delivery.
Product catalog access
Your entire product catalog is available to Osie — names, descriptions, specs, pricing, stock levels, and variations. Customers get accurate product answers instantly.
"Does the backpack come in black?" or "What are the dimensions?" — Osie checks your WooCommerce product data and gives the precise answer.
Shipping and coupon data
Osie knows your shipping zones, rates, and delivery estimates. It can also reference active coupons and promotions when relevant to customer questions.
"Do you ship to Canada?" gets an answer with your actual rates and delivery times — not a generic "check our shipping page" redirect.
Smart Escalation
Knows when to hand off
Not every question should be handled by AI. Osie recognizes when a customer is upset, when a request is complex, or when a human touch is needed — and routes accordingly.
Damaged items, billing disputes, and emotionally charged situations get escalated immediately with full context. No customer has to repeat themselves.
Full context handoff
When Osie escalates, you get the complete conversation history, customer details, order information, and a summary of what was discussed. Jump in informed, not blind.
Your email or dashboard notification includes everything you need to resolve the issue in one reply — no back-and-forth to understand what happened.
Dashboard & Analytics
Conversation analytics
See what your customers ask most, how quickly Osie responds, resolution rates, and customer satisfaction scores. Know exactly how much time Osie saves you.
Track trends over time. Spot emerging product questions, identify knowledge gaps, and use customer insights to improve your store.
Knowledge base management
Add, edit, and organize your FAQs, policies, and product information from a clean dashboard. Changes take effect immediately — no delays.
Running a holiday sale? Update your return policy in the dashboard and Osie starts using it right away. No code changes, no deploys.
See it on your own store
100 free conversations. 10 minutes to set up. No credit card required.
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