Everything you need to know about Osie

Osie is an AI-powered customer support agent built specifically for e-commerce stores running WooCommerce. It handles order status inquiries, returns and refunds, product questions, and shipping queries automatically — on both live chat and email — so you can focus on growing your business instead of answering repetitive support tickets.

Most merchants are live in under 10 minutes. You install the Osie WooCommerce plugin, connect your store with one click, add your FAQs and return policies, and drop the chat widget on your site. Osie automatically syncs your products, orders, and policies so it can start answering questions right away.

No. If you can install a WooCommerce plugin and paste a code snippet, you can set up Osie. There's no coding required, no API keys to configure manually, and no complex integrations. Our getting-started guide walks you through every step.

Yes. Your first 100 conversations are completely free — no credit card required. This gives you enough volume to see how Osie handles your real customer questions before committing to a paid plan.

Osie works with WooCommerce 5.0 and above. We recommend running the latest stable version of WooCommerce and WordPress for the best experience and security.

Osie handles the most common e-commerce support questions: order status and tracking, returns and refunds, product details and availability, shipping rates and delivery times, store policies, and general FAQs. It pulls real-time data from your WooCommerce store, so answers are always accurate and up to date.

Yes. Set up a support email address and Osie reads inbound emails, pulls relevant order data, and replies automatically — just like it does in live chat. Customers who prefer email get the same fast, accurate answers.

Absolutely. You add your own FAQs, return policies, shipping info, and brand guidelines. Osie adapts its tone, language, and answers to match how your best support agent would respond. You control what it says and how it says it.

Osie intelligently escalates to you with full context — the customer's question, their order details, conversation history, and a suggested response. No information gets lost, and the customer doesn't have to repeat themselves.

Yes. Osie responds instantly, around the clock, including evenings, weekends, and holidays. Your customers never have to wait for business hours to get an answer about their order.

Osie can understand and respond in multiple languages. It detects the customer's language and replies accordingly, making it ideal for stores with international customers.

Osie starts at $0/month with 100 free conversations. The Growth plan is $49/month for 1,000 conversations, and the Scale plan is $149/month for 5,000 conversations. You pay per conversation, not per agent seat — so there are no surprise costs as your team grows.

A conversation is a complete customer interaction — from the first message to resolution. Whether it's 2 messages or 20, it counts as one conversation. Conversations that Osie resolves and ones escalated to you both count.

No. All plans are month-to-month with no long-term contracts. You can upgrade, downgrade, or cancel anytime. If you cancel, you keep access through the end of your billing period.

If you're not satisfied within the first 30 days of a paid plan, contact us and we'll work with you to make it right. We want you to succeed with Osie.

A part-time support VA typically costs $1,500–$3,000/month and only covers limited hours. Osie's Growth plan at $49/month handles 1,000 conversations across all hours, all channels. Use our ROI calculator to see your specific savings.

Yes. All data is encrypted in transit with 256-bit SSL and at rest. We follow SOC 2 security practices and never share your data with third parties. Your customer data stays yours.

Yes. Osie is built with GDPR compliance in mind. We process data only as needed to provide the service, support data deletion requests, and maintain clear data processing documentation.

Osie accesses product catalog data, order status and tracking information, and the knowledge base you configure (FAQs, policies). It only reads the data needed to answer customer questions — it never modifies your store data, processes payments, or accesses sensitive financial information.

Yes. You can delete your account and all associated data at any time from your dashboard settings. We process data deletion requests promptly and completely.

Osie connects through our official WooCommerce plugin. Install it from your WordPress admin, authorize the connection with one click, and Osie automatically syncs your products, orders, and store settings. No API keys to copy, no webhooks to configure manually.

No. The Osie plugin is lightweight and loads asynchronously. The chat widget is lazy-loaded so it doesn't affect your page load speed or Core Web Vitals scores.

Osie works with standard WooCommerce order and product data. It's compatible with popular extensions for shipping, returns, and product variations. If you use a specific extension, contact us and we'll confirm compatibility.

Not yet. We're building for WooCommerce first to get the experience right. Shopify and BigCommerce integrations are on our roadmap. Sign up to get notified when they're available.

Yes. On the Growth plan and above, you can connect unlimited WooCommerce stores. Each store gets its own knowledge base and configuration, so Osie gives the right answers for each store.

First, verify the WooCommerce plugin is active and connected in your Osie dashboard under Integrations. Then check that your WooCommerce REST API is enabled (WooCommerce > Settings > Advanced > REST API). If the issue persists, try re-syncing your store data from the Osie dashboard.

Make sure the Osie widget code is installed on your site — you can find it in your Osie dashboard under Widget settings. If you're using a caching plugin, clear your cache after installing. Also check that no ad blocker or security plugin is blocking the widget script.

Go to your Osie dashboard, navigate to Knowledge Base, and edit or add your return policy. Changes take effect immediately — Osie will use the updated policy for all new conversations.