Get Osie running on
your store today
Three steps to 24/7 AI customer support. No developer needed, no complex setup. Just connect your WooCommerce store and let Osie start helping your customers.
Before you start
A WooCommerce store
WordPress with WooCommerce plugin active
Admin access
You'll need to install a WordPress plugin
An Osie account
Sign up free — takes 30 seconds
Your support info handy
Return policy, shipping FAQ, common questions
Connect your WooCommerce store
After signing up, you'll land on your Osie dashboard. The onboarding wizard walks you through connecting your store — it takes about 2 minutes.
Install the Osie plugin
From your Osie dashboard, download the WooCommerce plugin. Upload it to your WordPress site via Plugins → Add New → Upload.
Enter your API key
Copy the API key from your Osie dashboard and paste it into the plugin settings. This securely links your store to Osie.
Sync your data
Click 'Sync Now' and Osie pulls in your products, orders, shipping zones, and policies. The initial sync usually takes under a minute.
What gets synced
Product catalog, order history, shipping zones and rates, tax settings, coupon rules, and refund policies. Osie keeps this data up to date automatically as your store changes.
Teach Osie your voice
Osie is smart out of the box, but it gets even better when you add your specific policies and style. This is where it goes from generic AI to your support agent.
Add your knowledge base
Paste in your return policy, shipping FAQ, sizing guides, and any other info customers ask about. Osie uses this to give accurate, store-specific answers.
Set your tone
Choose how Osie communicates — friendly and casual, professional and formal, or somewhere in between. Match your brand voice so customers feel the consistency.
Define escalation rules
Tell Osie when to hand off to you. Refund requests over $100? Complex complaints? Custom orders? You set the rules, Osie follows them.
Pro tip
Start with your top 10 most-asked questions. You can always add more later. Osie learns from your product data too, so it can handle many questions without explicit training.
Go live and watch it work
Add the Osie chat widget to your store and start helping customers immediately. You can monitor every conversation from your dashboard.
Add the chat widget
Copy a single line of code into your WordPress theme, or use the plugin's one-click install. The widget appears on your storefront instantly.
Test with a real question
Visit your store and ask Osie about an order, a product, or your return policy. See it pull real data from WooCommerce and respond accurately.
Monitor from your dashboard
Watch conversations in real time. See resolution rates, response times, and customer satisfaction scores. Jump in on any conversation if needed.
What to expect in your first week
Most merchants see 50-70% of tickets handled automatically within the first day. Osie gets smarter as it handles more conversations, and you can fine-tune responses anytime from the dashboard.
Setup questions
Do I need a developer to set this up?
Will it slow down my store?
What if Osie gives a wrong answer?
Can I try it before customers see it?
What happens if I hit my conversation limit?
Can I use Osie with other platforms besides WooCommerce?
Ready to stop answering the same questions?
Your first 100 conversations are free. No credit card, no commitment. Set up in 10 minutes and see the difference today.