Use Cases
Your customers' top questions. Answered automatically.
Osie handles the support questions that eat up your day — order tracking, returns, product questions — so you can focus on growing your store.
Where your support time actually goes
Osie automates the top 3 — that's 90% of your support volume.
Order Tracking & Status
"Where's my order?" — answered instantly, 24/7
Order status is the #1 support question for e-commerce stores. Osie connects to your WooCommerce data and gives customers real-time tracking updates — no copy-paste, no delays.
40%
of all support tickets
<5s
average response time
95%
resolved without you
Without Osie:
- Customers email asking "where's my order?" multiple times a day
- You spend hours copying tracking numbers from WooCommerce
- Weekend and evening orders go unanswered until Monday
Returns & Refunds
Handle returns gracefully — keep the customer, not just the sale
Returns don't have to mean lost customers. Osie walks shoppers through your return policy, initiates return requests, and keeps them updated — turning a frustrating process into a trust-building experience.
30%
of support volume
2x
faster resolution
68%
return customers after
Without Osie:
- Return policy questions clog your inbox
- Manual return processing eats up hours
- Bad return experiences lead to negative reviews
Product Questions & Recommendations
Turn browsers into buyers with instant product answers
Customers who ask product questions are ready to buy — but only if they get answers fast. Osie knows your product catalog inside out and helps shoppers find exactly what they need.
3x
higher conversion rate
24/7
shopping assistant
$12
avg. order value lift
Without Osie:
- Pre-sale questions go unanswered during off-hours
- Shoppers leave when they can't find size/compatibility info
- You can't be online to recommend products 24/7
Automate 90% of your support — starting today
100 free conversations. No credit card. Connects to your WooCommerce store in under 10 minutes.