Osie vs. Gorgias
Gorgias is a great help desk — for Shopify stores. But their AI Agent doesn't even work on WooCommerce. You'd pay the same price and miss the feature that makes it worth using. Osie was built for WooCommerce from day one.
Why WooCommerce merchants outgrow Gorgias
- Gorgias AI Agent doesn't work on WooCommerce. According to Gorgias's own documentation, “AI Agent is not supported on BigCommerce, Magento or WooCommerce stores” — it requires a Shopify store. You pay the same price but miss the feature that resolves up to 60% of tickets automatically.
- Shopify gets the best features first. Gorgias is a Shopify-first platform. WooCommerce support is functional but consistently lags behind in features and integration depth.
- AI automation costs extra. Gorgias's Automate feature — the part that actually responds to customers — is a paid add-on on top of your base plan.
- Ticket limits create surprise bills. Hit your plan's ticket cap during a busy season? You'll pay overage fees — exactly when you can least afford surprises.
- Overkill for small teams. Gorgias is designed for growing brands with multiple agents. If you're a solo merchant, you're paying for a lot of features you'll never use.
Feature-by-feature comparison
| Osie | Gorgias | |
|---|---|---|
| Starting price | Free (100 conversations) | $10/mo (50 tickets) |
| AI support | Built in — every plan | AI Agent: Shopify only |
| AI works on WooCommerce | Yes — full AI on WooCommerce | No — AI Agent requires Shopify |
| Primary platform | WooCommerce (native) | Shopify (WooCommerce second) |
| Setup time | 10 minutes | 1-2 hours |
| Ticket limits | Pay per conversation used | Hard limits — overages cost extra |
| Real-time order data | Yes — synced live | Yes (better on Shopify) |
| Email support | Coming soon | Yes (AI costs extra) |
| Per-agent fees | None | None (ticket limits instead) |
| Surprise bills | No — predictable pricing | Possible during busy seasons |
| Built for | Small WooCommerce stores | Growing Shopify stores |
When to choose what
Choose Osie when...
- You're on WooCommerce and want a native integration
- You want AI that's included, not an add-on
- You're a solo merchant or small team (1-10 people)
- You want predictable pricing without ticket caps
- You need to be live in minutes, not hours
Gorgias might be better when...
- You're on Shopify (Gorgias is built for it)
- You need deep social media channel integrations
- You have a growing support team (5+ agents)
- You want revenue-tracking features in support
- You need macro/template workflows for agents
WooCommerce deserves a WooCommerce-first tool
Try Osie free — 100 conversations, no credit card, AI included from day one. See why WooCommerce merchants are switching.