Returns that keep customers. Not lose them.
A bad return experience costs you the customer forever. Osie makes returns smooth, fast, and fair — so customers come back even after a return.
The real cost of bad return experiences
92%
of shoppers buy again if returns are easy
67%
check return policy before buying
30%
of support tickets are about returns
Without Osie
- Customer emails asking how to return an item
- You reply with the policy link — 6 hours later
- They email back with more questions
- Back and forth for 3 days to process a simple return
- Customer leaves a review: "return process was a nightmare"
With Osie
- Customer asks about returning an item via chat
- Osie checks eligibility against your return policy instantly
- Walks them through the process step by step
- Initiates the return request — done in 2 minutes
- Customer leaves a review: "easiest return I've ever done"
What Osie handles for returns
Policy questions
"What's your return policy?" — answered with your specific rules, windows, and conditions.
Eligibility checks
Automatically checks if the item is within the return window and meets your conditions.
Return initiation
Walks the customer through submitting a return request with all the right details.
Refund status updates
"When will I get my refund?" — tracks and shares refund processing status.
Exchange suggestions
When appropriate, suggests an exchange instead of a refund — saving the sale.
Escalation
Complex cases get routed to you with full context — no customer repeating themselves.
What it looks like in action
Sale saved. Customer retained. No human intervention.
2x
faster resolution
68%
return → repeat customer
35%
exchanges vs. refunds
0
return emails for you
Make returns your competitive advantage
When returns are easy, customers come back. Let Osie handle the process while you focus on what matters.
Start free — no credit card needed